Certain circumstances require users to deactivate their plug-in licence. This may need to be done if a licence has to be revoked, or if a customer requests a refund for their purchase.
In the event of a refund request, the licence needs to be deactivated in iLok Licence Manager in order for the refund to be processed.
To download iLok Licence Manager, go here…
https://www.ilok.com/#!home
To deactivate your plug-in licence, simply log in to your iLok account, then right-click on the plug-in you would like to deactivate. A pull-down menu will appear underneath your plug-in, then click “deactivate”. It’s that simple.
Note: Please be sure you are using the actual Licence Manager application, and not just the browser version.
If your iLok is lost or stolen, or you do not have access to the computer with the license you are trying to de-activate – please see this article
Of course, if you have any issues at all with deactivation, please feel free to contact Relab Support here…