If any of these things happen, the first step is to contact iLok immediately and file a Return Merchandise Authorization, or RMA. From there, you have different options depending on which situation you find yourself in.
For example, Zero Downtime coverage is an insurance plan that allows you to receive temporary licenses in your iLok.com account as part of the RMA process. This is ideal if you need access to your licenses immediately. Zero Downtime also features different levels of coverage, which handle RMA filings slightly differently, such as a Theft and Loss Coverage option.
IMPORTANT: If you cannot find your iLok, please be sure you have looked EVERYWHERE before you file an RMA, as the RMA process is IRREVERSIBLE.
For a more complete understanding of your options regarding lost, stolen or broken iLok dongles, please visit iLok here, so you can choose the correct plan of action for whatever situation you find yourself in